Configuration Support Associate

6 Positions

The Configuration Support Associate will be responsible for supporting the Configuration department with projects. This position involves preparing devices for setup, configuration and testing and assisting the configuration technicians as needed. This position also involves preparing completed devices for shipment after configuration is completed. This position will assist in the data entry for status and reporting information and this individual will work with the project management and warehouse teams to ensure project goals and timelines are met.  

Specific Duties and Responsibilities: 

• Develop a thorough understanding of the customer's configuration process and requirements;  
• Follow detailed specifications to assist in the setup and configuration of customer equipment;  
• Assist in the setup (unboxing) of a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment, etc.);  
• Label, prepare and box/package equipment for shipment after configuration;  
• Assist in the completion of customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments 
• Assist with data management involving configuration status, schedules and project deliverables; 
• Help with the daily maintenance, clean-up and organization of the Configuration Center.  

Qualifications and Experience Required: 

• High school diploma or equivalent 
• Two-year technical degree or equivalent related experience preferred 
• Minimum 1 year related experience 
• Proficiency in the Microsoft Office Suite tools 
• Physically able to lift PCs, servers, peripherals and network equipment (up to 75 lbs.) 
• Ability to communicate effectively across multiple departments 
• Ability to accurately track, troubleshoot and problem solve 
• Enthusiastic with exceptional organizational skills  
• Ability to manage one's time effectively 
• Accuracy in regard to data entry and tracking of inventoried equipment 
• Prior experience with or familiarity with ERP software applications preferred 
• Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions a plus 
• Configuration Lab experience a plus 
• Previous experience with MS SharePoint a plus 
• Any relevant certifications a plus